Chirag Jindal, the Global Product Lead for Insurance at ServiceNow, is a versatile leader in the insurance realm. He has over 20 years of experience in both property and casualty as well as life and annuities insurance. Chirag’s exceptional ability to address complex business issues, such as designing operating models, enhancing agent and customer experience, developing distribution strategy, and automating underwriting and claims processes, has established him as a beacon of excellence in the industry.
Early Aspirations and Educational Foundations
Chirag’s journey into the business world began in India, where he established a strong academic foundation at Delhi College of Engineering, earning his undergraduate degree in Computer Science. He later moved to the US to pursue an MBA at Kellogg School of Management, Northwestern University. For Chirag, education was more than just obtaining a degree; it served as the cornerstone of a career defined by strategic thinking and innovative approach.
Building a Career in Insurance Leadership
Chirag’s journey started by building statistical models for Insurance carriers, early on, which provided a lot of depth in Insurance operations. Then, he joined Deloitte Consulting, where he led several digital transformations for top insurance carriers across the United States.
Currently, at ServiceNow, he is the global product leader, working with customers on claims, service, and underwriting transformations globally. He oversees the Product and go-to-market strategy in insurance, focusing on use case activation and partner/ISV strategy. Chirag is dedicated to resolving complex business problems while elevating the customer, employee, and distributor experience through the ServiceNow platform.
Chirag’s career reached new heights at ServiceNow, adding new wings to his professional career and establishing him as an industry pioneer.
Personal Life and Family
Chirag resides in Chicago with his wife and their two daughters, aged 9 and 5. Being together Growing together as a family and giving back remains at the heart of Chirag’s philosophy.
ServiceNow and Key Offerings: A Glance
ServiceNow offers solutions for Property & Casualty and Life & Annuities insurance carriers. Headquarters in Santa Clara, CA ServiceNow aims to be the defining enterprise software company of the 21st century. Striving to make the world work better for everyone, the company is renowned for creating cloud-based platforms and solutions that help digitize and unify organizations. This allows them to find smarter, faster, and better ways to streamline workflows. As a result, employees and customers can be more connected, more innovative, and agile, enabling the team to create the future ServiceNow visualizes.
Evolution of Chirag’s Leadership Style
Chirag’s leadership has significantly evolved, particularly after his experience at Deloitte and his MBA at Kellogg. Leadership for him is about “collecting people” and impacting their careers and their growth. Whether it concerns his team or his peers, his primary goal is to build strong relationships and drive to outcomes.
ServiceNow is a robust team of proficient individuals who give their best to support clients by utilizing emerging technologies. Chirag consistently strives to keep his team motivated and engaged by providing training, personalized opportunities to each individual, and reliable strategies to effectively reach each individual.
Transitioning from Consulting to Insurance
Chirag has always assumed the advisor persona for his clients. Transitioning from Deloitte to ServiceNow felt similar to him as he continued to guide his customers just in a different capacity.
The Significant Impact of ServiceNow on Digital Transformation
The ServiceNow platform has the unique opportunity to “truly” transform carriers at the core. It connects the diverse eco-system by integrating multiple core / SaaS vendors, enabling a “loosely coupled architecture.”
Looking Ahead: The Future Goals for the Insurance Vertical
The insurance industry is at a pivotal moment, poised to drive digital transformation. The COVID-19 pandemic has enabled carriers to abandon traditional practices for the first time. Technologies like Agentic and GenAI will further accelerate the need for digital transformation among insurers. There is limited time, patience, and capacity at the board level for the deployment of these technologies. Chirag believes that within the next five years, more than 50% of the transactions in insurance should involve enhancements from digital agents utilizing both voice and digital interfaces.
Overall, Chirag Jindal’s story is a testament to determination, industry knowledge, and expertise, setting a high standard for aspiring leaders in the InsurTech space.